Welcome to (“our site”). This page explains how you may use of our site. If you do not agree to these terms of use, you must not use our site. By using our site, you are agreeing to comply with and be bound by the following terms and conditions. These include accessing, browsing, or registering to use our site.

In particular we advise you read the section on ‘ASKING A QUESTION’ before you submit a question to us.

These terms of use together with any documents referred to herein (including our Privacy Policy and our Disclaimers) govern New Car Advice Limited’s relationship with you in relation to our site. If you disagree with any of these terms and conditions please do not use our website.


Who we are: We are NEW CAR ADVICE LIMITED a company registered in England and Wales. Our company registration number is 10568557 and our registered office is at 20 West Street, Reigate, Surrey, RH2 9BS.

How to contact us: You can contact us by emailing us at, or write to us at New Car Advice, 20 West Street, Reigate, Surrey, RH2 9BS.

How we may contact you: If you ask a question through our website we will reply in writing to you at the email address provided to us in your enquiry.


We may revise these terms of use at any time without notice by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you each time you visit our site. These terms and conditions were last updated in May 2017.


Our site is constantly updated, but please note that it is the user’s responsibility to check the date of any posts before acting upon the information therein, as once a post is published it is unlikely to be modified. In any case, we are under no obligation to update it.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that our site, or any content on it, is accurate, complete, up to date, or free from errors or omissions.


Our site is made available free of charge.

Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice and we do not guarantee that our site will always be available. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations.


How to ask a question: To ask a question, you will need to follow the instructions and submit the details set out on our ‘Ask a Question’ webpage. The process comprises:

  • writing your question in the box provided;
  • providing us with some information about yourself to enable us to provide you with the most appropriate answer to your question; and
  • agreeing to our Disclaimers (which are displayed on the ‘Ask a Question’ webpage).

How we will answer your question: We will confirm acceptance of your question to you in writing (email) as soon as possible. We will then follow up with an answer to your question. We aim to answer all questions within 24 hours, but cannot guarantee this.

If we cannot accept your question: If we are unable to accept your question, we will inform you of this in writing.

Our services are limited to answering questions relating to new car advice. We do not sell any cars, enter into any sales negotiations either with you or on your behalf, or offer finance to purchase any car. Please note that if you decide to buy a car from a car dealer, you will be entering an agreement with that car dealer or broker directly, whether independently or via a link on our site, and we are not a party to that agreement. The services offered by us in no way constitute an offer to sell any car and it is up to you to negotiate the terms of any sale (including price) that you may agree to, whether through using our site or otherwise. Our advice is limited to an advised car brand/s and/or a specific model or product, not an individual car or offer from a car seller.

We cannot accept questions that do not relate to a new car that is offered for sale in the United Kingdom, and we cannot accept questions about used cars.

Your right to make changes: If you wish to make a change to your question please contact us.

Price of asking a question: Our question and answer service is offered free of charge to retail customers. For company car enquiries, please contact so that we may provide you with a tailored quote.

Please refer to our Privacy Policy for information about how we use your personal information when you ask a question.


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. This includes the logo, graphics and look of our site, as well as all editorial content. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


The content on our site is provided for general information only, and any advice applies only to the person who originally asked the question. We recommend that you ask for tailored expert advice from us via our Ask a Question page before taking, or refraining from, any action on the basis of the content on our site.


Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


When you send us a question to answer or post content to our site, you grant the following licenses:

  • A perpetual, worldwide, non-exclusive, royalty-free, transferable licence to edit, use, reproduce, distribute, prepare derivative works of, display, and perform such questions and/or content in connection with the service provided by the website and across different media, or to promote our site or service.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any content you post to our site at any time.


You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software and we do not guarantee that our site will be secure or free from bugs or viruses.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page without our permission.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact us at


Where our site links to other third party sites or resources, it is for information only. Such links should not be interpreted as endorsement by us of those third party sites or resources. We have no control over those sites or resources, we accept no legal responsibility for any content, material or information contained in them, and we will not be liable for any loss or damage that may arise from your use of them. Your use of third party sites or systems will be governed by the terms and conditions of that third party. It is your responsibility to ensure you are happy with such third party terms and conditions.


These terms and conditions, their subject matter and formation, are governed by the law of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.


To get in touch with us, please email

Thank you for visiting our site.